Advice, Referrals and Case Management (ARC) is an online client management system developed in partnership with, and funded by the Queensland Government to support service delivery for Family and Child Connect, Intensive Family Support, Aboriginal and Torres Strait Islander Family Wellbeing, Aboriginal and Torres Strait Islander Family Participation Program, and Assessment and Service Connect services in Queensland.
ARC improves the efficiency and effectiveness of service delivery by helping organisations manage information and activities for vulnerable children and families.
Access to ARC is managed through Infoxchange with the Queensland Government receiving reports containing prescribed de-identified and limited identified data. The latter is used only for tracking program performance and is reviewed by a small number of staff subject to tight controls and is destroyed after use.
FAST for IFS services has arrived!
From Monday 1st July, FAST Assessments can be recorded and managed in ARC. Here's a quick snapshot of what's different and here's your step-by-step guide.
What you should know...
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For your reference:
For news related to generic SRS releases, go to News.
Detailed 'how to' guidance is available in the User Manual. Simply click here to access:
If you experience any problems with ARC, please contact Infoxchange Helpline on 1300 366 516 or
Support for practice related queries is available from Supporting Families and Family and Child Connect.
For any queries relating to practice matters, please email [email protected] or [email protected]